Heavy Grips™ hand grippers carry a Lifetime Warranty to the original purchaser. We will replace free of charge any Heavy Grips hand gripper that has broken or malfunctioned through normal use or manufacturer defect. Unlike most companies, our Lifetime Warranty means a lifetime. If your gripper spring breaks 15 days, 15 months or even 15 years from now, or a handle ever falls off, we will send you a new gripper, at no expense to you, right away.
If you are able to send us a clear picture of your broken/defective gripper, we will not need you to send it back to us.
We do not offer warranty on any gripper that has been broken through misuse, or been altered in any way. If your hand gripper was not broken from normal grip training, it will not be covered by our Lifetime Warranty.
We also do not warrant against spring scratches and blemishes that were caused for any reason. Due to the manufacturing process of 'twisting' the springs and also the testing equipment that is used, some scratches are likely to occur on the gripper spring. These springs will not affect the functionality of your gripper. If you have scratches on your black gripper spring a high-quality permanent black marker will fill in the scratches so they aren't noticeable.
Please contact us if you have a warranty issue